Privacy and Trust
Privacy Policy
This Privacy Policy explains how Quantneural Pvt. Ltd. collects, processes, and protects your information when you use the CA-Workflow platform.
1. Information We Collect
- Personal Identifiable Information: Name, email address, telephone/mobile number, and business details provided during registration.
- Sensitive Personal Data: Account credentials, billing details, and payment instrumentation information collected in accordance with applicable laws with your consent.
- Workflow Data: Documents, transaction messages, client records, and service metadata processed during your platform use.
- Device and Usage Logs: IP address, browser type, pages visited, and usage signals required for analytics and security.
2. How We Use Your Information
- To deliver the core features of CA-Workflow (client onboarding, document sharing, and subscription billing).
- To manage accounts, process payment transactions, and issue invoices.
- To respond to support inquiries, send product updates, and communicate service notifications.
- To detect, prevent, and mitigate fraud, security incidents, or abuse of the platform.
3. Sharing and Disclosure of Information
- With Service Providers: With third-party partners (such as payment gateway providers like Razorpay/PhonePe) to fulfill transactions.
- Group Entities and Affiliates: Shared internally to facilitate access to integrated services, subject to opt-out choices.
- Legal Compliance: Disclosed to government agencies or law enforcement if required by law, subpoena, or court order.
4. Security and Data Protection
- We enforce industry-standard technical and organizational security controls to protect your data.
- Access controls restrict data exposure based on user roles, permissions, and session authorization.
- All data transmissions over public networks are secured via encryption (HTTPS/SSL).
5. Data Deletion and Retention
- You have the right to request deletion of your account and associated personal data by visiting your profile settings.
- You may also request data deletion by contacting our support team at support@caworkflow.com.
- We retain data for as long as necessary to fulfill service commitments or comply with regulatory audits.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, any concerns or grievances regarding the processing of your information can be addressed to our Grievance Officer:
Name: Aman Khobragade
Designation: Grievance Officer
Company: Quantneural Pvt. Ltd.
Address: Kandri, Ramtek, Nagpur, Maharashtra - 441106, India
Email: support@caworkflow.com
Phone: +91 9022021065
Your Choices and Contact
If you need help with privacy-related requests or have questions, contact us at support@caworkflow.com.