Billing Terms
Refund & Cancellation Policy
This policy describes the guidelines for account cancellations, billing disputes, and refund processing for CA-Workflow.
1. Subscription Cancellation
You can cancel your CA-Workflow subscription plan at any time through your firm portal under Settings. Upon cancellation, your account will remain active with access to paid features until the end of your current active billing cycle.
No subsequent automated renewals will be processed after cancellation.
2. Refund Eligibility
Since CA-Workflow is a software-as-a-service (SaaS) subscription platform and provides a free tier for testing features, payments made for active subscription plans are non-refundable. We do not issue prorated refunds for partially used billing cycles.
3. Failed Transactions and Double Debits
In case a payment is debited from your account but the transaction fails to complete, or in case of a double-debit due to network issues, the excess amount will be refunded automatically.
Such refunds are processed automatically back to the original source payment method (bank account, card, or UPI ID) within 5 to 7 working days.
Billing Support
If you have any questions, encounter billing disputes, or did not receive an auto-refund for a failed transaction, please contact us immediately: